Privacy Policy

Who We Are

Sex Clinic is operated by Willingness, a registered mental health and wellbeing practice based in Malta. Our website address is www.sexclinicmalta.com. We are committed to protecting the privacy of everyone who interacts with our services and website.

Data Controller: Willingness, Willingness Hub, Qolla Street, Żebbuġ ŻBĠ1511, Malta.

Contact: info@willingness.com.mt | +356 7929 1817

What Data We Collect

We may collect the following types of personal data:

• Contact information — such as your name, email address, and phone number when you reach out to us via our contact channels.
• Usage data — anonymised information about how you interact with our website, including pages visited, time on site, and referral sources, collected through Google Analytics.
• Cookie consent preferences — your choice to accept or decline analytics cookies, stored locally on your device.

We do not collect sensitive health data through this website. Our educational Q&A content is served publicly and does not require you to submit personal information to access it.

How We Use Your Data

• To respond to your enquiries and provide our services.
• To understand how visitors use our website and improve the user experience through anonymised analytics.
• To comply with legal obligations applicable under Maltese and EU law.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent — for analytics cookies (you may accept or decline via our cookie banner).
• Legitimate interest — to improve our services and understand website usage patterns.
• Contractual necessity — to respond to service enquiries you initiate.

Data Sharing

We do not sell your personal data. We may share data with the following third-party service providers who assist in operating our website:

• Google Analytics — for anonymised website usage statistics (only when you consent to analytics cookies).
• Vercel — our website hosting provider, which may process server logs containing IP addresses.
• Contentful — our content management system, which hosts the educational content served on this site.

All third-party providers are contractually obligated to handle data in accordance with GDPR requirements.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Contact enquiry data is retained for up to 24 months. Analytics data is anonymised and retained in accordance with Google Analytics' standard retention settings.

Your Rights Under GDPR

As a data subject under the General Data Protection Regulation, you have the following rights:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate data.
• Right to erasure — request deletion of your personal data.
• Right to restrict processing — request that we limit how we use your data.
• Right to data portability — request your data in a machine-readable format.
• Right to object — object to processing based on legitimate interest.
• Right to withdraw consent — withdraw cookie consent at any time by clearing your browser data or using our cookie banner.

To exercise any of these rights, contact us at info@willingness.com.mt. We will respond within 30 days.

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information and Data Protection Commissioner (IDPC) in Malta at idpc.org.mt.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.